graph TD
A["🔎 Clause 10.2<br/>Incident and Nonconformity"] --> B["💥 Incident<br/>Could or Did Harm"]
A --> C["❌ Nonconformity<br/>Requirement Not Met"]
A --> D["🛠️ Investigate"]
D --> D1["❔ Five Whys"]
D --> D2["🐟 Fishbone Diagram"]
D1 --> E["🔑 Find Root Causes"]
D2 --> E
E --> E1["📋 Missing Inspection<br/>Routines"]
E --> E2["🎓 Inadequate Training"]
E --> E3["💡 Poor Lighting"]
E --> F["🚫 Avoid Blaming<br/>Workers Too Early"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style B fill:#FF6B6B,color:#fff,stroke:#333
style D fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style E fill:#F5A623,color:#000,stroke:#333
style F fill:#BD10E0,color:#fff
Flashcards
Tap a card to reveal the definition.
Key takeaways
- Clause 10.2 requires reporting, investigating, and acting on incidents and nonconformities.
- An incident is a work-related occurrence that could or did cause injury or ill health.
- A nonconformity is the non-fulfillment of a requirement.
- Structured methods like the Five Whys or a fishbone diagram move from surface symptoms to root causes.
- Deeper causes often include missing inspection routines, inadequate training, or poor lighting.
- Blaming workers usually means the investigation stopped too early.
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