graph TD
NC["⚠️ Clause 10.2<br/>Nonconformity"]
REACT["🚨 React and<br/>Control"]
CORR["🔧 Correction Fixes<br/>Immediate Issue"]
MIT["🌍 Mitigate<br/>Impacts"]
CAUSE["🔍 Find Root<br/>Cause"]
RCA["🧠 Five Whys and<br/>Fishbone"]
CACT["✅ Corrective Action<br/>on Root Cause"]
REVIEW["🔁 Review<br/>Effectiveness"]
CHANGE["♻️ Change EMS<br/>if Needed"]
REC["🗂️ Retain<br/>Evidence"]
NC --> REACT
REACT --> CORR
REACT --> MIT
NC --> CAUSE
CAUSE --> RCA
NC --> CACT
CACT --> REVIEW
REVIEW --> CHANGE
NC --> REC
style NC fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style REACT fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style CAUSE fill:#F5A623,color:#000,stroke:#333
style CACT fill:#BD10E0,color:#fff
style REC fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Clause 10.2 requires reacting to nonconformities, correcting them, and mitigating their adverse environmental impacts.
- The process then evaluates the need to eliminate root causes, implements action, reviews effectiveness, and changes the EMS if needed.
- Correction fixes the immediate issue while corrective action addresses the underlying root cause.
- Root cause techniques include the five whys, fishbone diagrams, and fault tree analysis.
- Documented evidence of nonconformities, actions taken, and results must be retained.
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