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ISO 9001: Knowledge & Quality Culture
Clause 7.1.6 organizational knowledge and building a real quality culture beyond the audit.
30 lectures · 6 modules
Course outline
Module 1
Module 1 - Knowledge Fundamentals
4 lecturesLecture 01
Why ISO 9001:2015 Introduced Organizational Knowledge
Diagram + flashcards →Lecture 02Decoding Clause 7.1.6 Word by Word
Diagram + flashcards →Lecture 03The Knowledge Economy and the Quality Profession
Diagram + flashcards →Lecture 04Data, Information, Knowledge, Wisdom — The DIKW Hierarchy
Diagram + flashcards →Module 2
Module 2 - Sources of Knowledge
4 lecturesLecture 05
Internal Sources — Lessons Learned, IP, and Process Knowledge
Diagram + flashcards →Lecture 06External Sources — Customers, Suppliers, and Standards Bodies
Diagram + flashcards →Lecture 07Tacit Versus Explicit Knowledge
Diagram + flashcards →Lecture 08Knowledge from Failure — The Most Undervalued Asset
Diagram + flashcards →Module 3
Module 3 - Determining and Capturing Knowledge
6 lecturesLecture 09
Mapping Your Organization's Knowledge Landscape
Diagram + flashcards →Lecture 10Determining What Knowledge You Actually Need
Diagram + flashcards →Lecture 11Capturing Tacit Knowledge Before It Walks Out the Door
Diagram + flashcards →Lecture 12Documentation Systems That Actually Get Used
Diagram + flashcards →Lecture 13Protecting Knowledge — IP, Confidentiality, and Cybersecurity
Diagram + flashcards →Lecture 14Anticipating Future Knowledge Needs
Diagram + flashcards →Module 4
Module 4 - Transferring and Sharing Knowledge
5 lecturesLecture 15
The SECI Model Applied to Quality Management
Diagram + flashcards →Lecture 16Communities of Practice and Knowledge Networks
Diagram + flashcards →Lecture 17Knowledge Transfer During Employee Turnover
Diagram + flashcards →Lecture 18Practical Knowledge Retention Tools and Technologies
Diagram + flashcards →Lecture 19Documentation Versus Tacit Transfer — Finding the Right Balance
Diagram + flashcards →Module 5
Module 5 - Building Quality Culture and ISO Clauses
7 lecturesLecture 20
What Quality Culture Really Means
Diagram + flashcards →Lecture 21Leadership Commitment — Clause 5 as Cultural Foundation
Diagram + flashcards →Lecture 22Competence and Awareness Sustain Culture — Clauses 7.2 and 7.3
Diagram + flashcards →Lecture 23Internal Communication Reinforces Culture — Clause 7.4
Diagram + flashcards →Lecture 24Continual Improvement Drives Cultural Evolution — Clause 10.3
Diagram + flashcards →Lecture 25Compliance-Driven Versus Culture-Driven QMS
Diagram + flashcards →Lecture 26Understanding and Overcoming Resistance to Quality Culture
Diagram + flashcards →Module 6