graph TD
A["📡 Clause 7.4 Communication"] --> B["❓ Five Questions"]
A --> C["🩸 Circulatory System of Culture"]
A --> D["🔊 Practical Channels"]
B --> B1["📋 What - When - Whom"]
B --> B2["⚙️ How and Who"]
C --> C1["⬇️ Top-Down Announcements"]
C --> C2["🔁 Two-Way Dialogue"]
D --> D1["🏛️ Town Halls and Huddles"]
D --> D2["📰 Bulletins and Recognition"]
C2 --> E["🤐 Silence Breeds Rumor"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style C fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style E fill:#FF6B6B,color:#fff
style B fill:#F5A623,color:#000,stroke:#333
style D fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Clause 7.4 requires defining what, when, with whom, how, and who communicates about the QMS.
- Communication is the circulatory system of quality culture, carrying information, recognition, and feedback.
- Two-way dialogue surfaces concerns and lessons while top-down communication only announces decisions.
- Channels such as town halls, huddles, bulletins, and recognition programs each shape the message.
- Silence about quality issues creates a vacuum that informal grapevines fill with rumor and cynicism.
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