graph TD
A["👑 Clause 5 Leadership"] --> B["💪 Strengthened in 2015"]
A --> C["🚫 Non-Delegable Duties"]
A --> D["👁️ Visible Leader Behaviors"]
C --> C1["📊 Accountability for QMS"]
C --> C2["🔗 Integration into Business"]
C --> C3["⚠️ Promote Risk-Based Thinking"]
C --> C4["🤝 Maintain Customer Focus"]
D --> D1["📏 What Leaders Measure and Reward"]
D --> E["🌱 Creates or Destroys Culture"]
E --> F["❌ Initiatives Fail Without Commitment"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style E fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style F fill:#FF6B6B,color:#fff
style C fill:#F5A623,color:#000,stroke:#333
style D fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Clause 5 puts leadership at the center of the QMS and strengthened these duties in 2015.
- Top management cannot delegate accountability for QMS effectiveness, integration, risk thinking, or customer focus.
- Leader behaviors visible to employees shape culture more powerfully than any policy statement.
- What leaders measure, reward, punish, and ignore signals what quality truly means.
- Cultural initiatives without genuine top management commitment consistently fail regardless of spending.
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