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ISO 9001 · Lecture 22 of 30

Competence and Awareness Sustain Culture — Clauses 7.2 and 7.3

Concept map
graph TD A["🌱 Sustaining Quality Culture"] --> B["🎓 Clause 7.2 Competence"] A --> C["💡 Clause 7.3 Awareness"] B --> B1["🔍 Determine Required"] B --> B2["📈 Achieve via Training"] B --> B3["🗂️ Retain Evidence"] B --> B4["🔗 Links to Clause 7.1.6"] C --> C1["📜 Policy and Objectives"] C --> C2["🤝 Personal Contribution"] C --> C3["⚠️ Implications of Nonconformity"] C --> D["🚧 Often Underinvested"] style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px style B fill:#7ED321,color:#000,stroke:#333,stroke-width:2px style C fill:#F5A623,color:#000,stroke:#333 style D fill:#FF6B6B,color:#fff style B4 fill:#50E3C2,color:#000
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Key takeaways

  • Clauses 7.2 and 7.3 work together to sustain quality culture day after day.
  • The competence cycle is to determine, achieve, and retain evidence of required competence.
  • Competence links directly to the organizational knowledge requirements of Clause 7.1.6.
  • Awareness goes deeper than training, covering policy, objectives, contribution, and consequences.
  • Organizations often confuse competence with awareness and underinvest in the latter as a result.

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