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ISO 9001 ยท Lecture 16 of 30

Communities of Practice and Knowledge Networks

Concept map
graph TD A["๐ŸŒ Communities of Practice"] --> B["๐Ÿงฉ Three Core Elements"] A --> C["๐Ÿ“– Wenger Situated Learning"] A --> D["๐Ÿ‘ฅ Quality CoP Examples"] A --> E["๐ŸŒฑ How to Cultivate"] B --> B1["๐ŸŽฏ Shared Domain"] B --> B2["๐Ÿค Community and Trust"] B --> B3["โš™๏ธ Shared Practice"] D --> D1["๐Ÿ” Auditor Network"] D --> D2["โ™ป๏ธ Lean and Process Forums"] E --> E1["๐Ÿ’ป Digital Tools and Lunch-Learns"] E --> E2["๐Ÿ† Sponsor Without Bureaucracy"] style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px style B fill:#7ED321,color:#000,stroke:#333,stroke-width:2px style E fill:#F5A623,color:#000,stroke:#333 style C fill:#50E3C2,color:#000 style D fill:#BD10E0,color:#fff
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Key takeaways

  • Communities of practice are informal, voluntary knowledge networks distinct from formal teams or departments.
  • Etienne Wenger's situated learning theory explains why communities learn best through shared participation in real work.
  • A healthy community combines a shared domain, trusting relationships, and a common practice.
  • Quality managers should sponsor communities with time, tools, and recognition rather than bureaucratic control.
  • Digital collaboration, lunch-and-learns, and rotations help communities transfer knowledge across distance and time zones.

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