graph TD
A["🧭 Quality in the Knowledge Economy"] --> B["🏭 Manufacturing-Era Roots"]
A --> C["💡 Knowledge-Era View"]
A --> D["👥 Thought Leaders"]
B --> B1["🔍 Physical Inspection"]
B --> B2["📊 Statistical Process Control"]
C --> C1["🧠 What People Know"]
C --> C2["🔄 How They Share It"]
C --> C3["⚡ How Fast They Apply It"]
D --> D1["📚 Drucker - Nonaka - Takeuchi"]
C --> E["🏆 New Influence on Strategy and Innovation"]
D --> E
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style E fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style C fill:#F5A623,color:#000,stroke:#333
style B fill:#50E3C2,color:#000
style D fill:#BD10E0,color:#fff
Flashcards
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Key takeaways
- Quality has shifted from inspection-focused manufacturing control to a knowledge-dependent service-era view.
- In the knowledge economy, quality depends on what people know, how they share it, and how quickly they apply it.
- Drucker, Nonaka, and Takeuchi shaped modern thinking about knowledge as a productive asset.
- Quality professionals must now be fluent in knowledge management concepts.
- This expanded scope lets the quality profession influence strategy, innovation, and organizational learning.
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