graph TD
A["🌐 External Knowledge Sources"] --> B["🤝 Customers"]
A --> C["🚚 Suppliers"]
A --> D["📐 Standards and Regulators"]
A --> E["🔬 Industry and Research"]
B --> B1["💬 Feedback and Complaints"]
B --> B2["📡 Field Performance Data"]
C --> C1["📋 Capability and History"]
D --> D1["📘 ISO - ASTM - IEC"]
E --> E1["🏛️ Associations and Academia"]
E --> E2["📊 Conferences and Benchmarking"]
A --> F["⚠️ Ignoring These Creates Blind Spots"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style F fill:#FF6B6B,color:#fff
style B fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style C fill:#F5A623,color:#000,stroke:#333
style D fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- ISO 9001 expects organizations to consider external knowledge sources, not just internal expertise.
- Customer feedback, complaints, voice-of-customer studies, and field data become knowledge when captured and analyzed.
- Supplier capability profiles, performance history, and roadmaps inform quality decisions.
- Standards bodies, regulators, industry associations, and academic research are ongoing knowledge feeds.
- Ignoring external sources creates blind spots that internal expertise alone cannot fill.
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