graph TD
A["🧭 Why Clause 7.1.6 Was Added"] --> B["📈 Knowledge Economy Reality"]
A --> C["⚠️ Loss of Institutional Memory"]
A --> D["📋 New Requirement in 2015"]
C --> C1["👋 Retirements and Turnover"]
C --> C2["🔀 Mergers and Restructuring"]
C --> C3["🚨 Direct Quality Risks"]
D --> D1["🏗️ Knowledge as a Resource"]
D --> D2["🔤 DIKW Vocabulary from ISO 9000"]
D1 --> E["🎯 Frames All Later Topics"]
D2 --> E
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style E fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style C fill:#FF6B6B,color:#fff
style D fill:#F5A623,color:#000,stroke:#333
style B fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Clause 7.1.6 is new in the 2015 revision and reflects ISO's recognition that knowledge is a primary economic resource.
- Organizations lose institutional memory through retirements, turnover, mergers, and restructuring, creating direct quality risks.
- The standard places organizational knowledge on par with people, infrastructure, and the work environment as a resource.
- ISO 9000:2015 distinguishes data, information, and knowledge, and this vocabulary underpins Clause 7.1.6.
- Understanding this clause frames every subsequent topic in organizational knowledge and quality culture.
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