graph TD
A["📋 Clause 7.1.6 Text"] --> B["🎯 Four Core Obligations"]
A --> C["📖 Annex A.7 Examples"]
A --> D["🔍 Auditor Evidence"]
B --> B1["🧠 Determine Knowledge Needed"]
B --> B2["🔄 Maintain and Make Available"]
B --> B3["🔮 Address Changing Needs"]
B1 --> B1a["⚙️ For Processes and Conformity"]
C --> C1["💡 IP and Lessons Learned"]
C --> C2["📈 Improvement Results"]
C --> C3["🤝 Customer and Provider Knowledge"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style B fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style C fill:#F5A623,color:#000,stroke:#333
style D fill:#BD10E0,color:#fff
style B3 fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Clause 7.1.6 imposes four core obligations: determine, maintain, make available, and address changing needs.
- Required knowledge is tied explicitly to operating processes and achieving product and service conformity.
- The clause requires forward-looking planning to acquire or access additional knowledge as trends change.
- Annex A.7 names intellectual property, lessons learned, improvement results, and customer and provider knowledge as examples.
- Auditors interpret each verb of the clause and look for concrete evidence that each is met.
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