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ISO 9001 ยท Lecture 07 of 30

Tacit Versus Explicit Knowledge

Concept map
graph TD A["๐Ÿง  Organizational Knowledge"] --> B["๐Ÿ“‹ Explicit Knowledge"] A --> C["๐Ÿ’ญ Tacit Knowledge"] A --> D["๐Ÿ”„ SECI Conversion Model"] B --> B1["๐Ÿ“ Procedures and SOPs"] B --> B2["๐Ÿ“ Drawings and Databases"] C --> C1["๐Ÿ‘‚ Hears a Failing Bearing"] C --> C2["๐Ÿ•ต๏ธ Senses a Problem"] D --> D1["๐Ÿค Socialization and Externalization"] D --> D2["๐Ÿ”— Combination and Internalization"] A --> E["โš ๏ธ Over-Documenting Ignores Tacit Transfer"] style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px style B fill:#F5A623,color:#000,stroke:#333 style C fill:#BD10E0,color:#fff style D fill:#7ED321,color:#000,stroke:#333,stroke-width:2px style E fill:#FF6B6B,color:#fff
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Key takeaways

  • Explicit knowledge is codified and transferable, while tacit knowledge lives in intuition and experience.
  • Examples like the operator who hears a failing bearing illustrate hard-to-articulate tacit knowledge.
  • The SECI model describes how knowledge converts between tacit and explicit forms.
  • SECI comprises Socialization, Externalization, Combination, and Internalization.
  • Over-investing in documentation while neglecting tacit transfer is a common knowledge management mistake.

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