graph TD
A["🚪 Capture Tacit Knowledge Early"] --> B["🎤 Elicitation Techniques"]
A --> C["🎥 Recorded Methods"]
A --> D["🔄 Exit as Knowledge Transfer"]
B --> B1["🗣️ Interviews and Storytelling"]
B --> B2["👀 Shadowing and Think-Aloud"]
B --> B3["🧩 Concept Mapping"]
C --> C1["📹 Video Walkthroughs"]
C --> C2["🤝 Apprenticeship Pairing"]
A --> E["⚠️ Failure Costs Millions"]
A --> F["🏆 Systematic Succession Transfer"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style F fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style E fill:#FF6B6B,color:#fff
style B fill:#F5A623,color:#000,stroke:#333
style C fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- Tacit knowledge should be captured before experts retire, resign, or are reassigned.
- Elicitation methods include structured interviews, storytelling, shadowing, think-aloud protocols, and concept mapping.
- Exit interviews can be transformed into genuine knowledge-transfer events.
- Video documentation, recorded walkthroughs, and apprenticeship pairings transfer know-how that resists writing.
- Organizations that fail to capture departing experts' knowledge can lose millions in productivity.
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