graph TD
A["⚖️ Finding the Right Transfer Balance"] --> B["📚 Document-Everything Extreme"]
A --> C["🧠 Rely-on-Experience Extreme"]
A --> D["🔀 Hybrid Approach"]
D --> E["📋 Suits Documentation"]
D --> F["💭 Resists Codification"]
E --> E1["🔁 Repeatable Procedures"]
E --> E2["📐 Regs and Specs"]
F --> F1["⚖️ Judgment and Patterns"]
F --> F2["🤝 Relationships"]
D --> G["🏗️ Docs as Scaffold for Tacit"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style D fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style B fill:#FF6B6B,color:#fff
style C fill:#FF6B6B,color:#fff
style G fill:#F5A623,color:#000,stroke:#333
Flashcards
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Key takeaways
- Both documenting everything and relying solely on experience are failure modes at opposite extremes.
- Mature QMSs use a hybrid approach calibrated to the type of knowledge involved.
- Repeatable procedures, regulations, and specifications respond well to written documentation.
- Judgment, pattern recognition, and relationships resist codification and need human transfer.
- Documentation works best as a scaffold that supports tacit transfer, not a replacement for it.
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