graph TD
A["🏛️ What Quality Culture Means"] --> B["📐 Schein Three Levels"]
A --> C["🔗 Related Cultures"]
A --> D["💡 Compliance vs Intrinsic"]
B --> B1["👁️ Artifacts"]
B --> B2["📢 Espoused Values"]
B --> B3["🌊 Underlying Assumptions"]
C --> C1["🦺 Safety and Ethics"]
D --> D1["🔍 Quality Because Auditors Check"]
D --> D2["🧠 Quality as How We Think"]
D2 --> E["✋ Stopping the Line and Bad News"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style D2 fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style B fill:#F5A623,color:#000,stroke:#333
style D1 fill:#FF6B6B,color:#fff
style C fill:#50E3C2,color:#000
Flashcards
Tap a card to reveal the definition.
Key takeaways
- Quality culture means quality shapes how people think and behave even when no one is watching.
- Schein's model frames culture as artifacts, espoused values, and underlying assumptions.
- Quality culture is distinct from but related to safety, ethical, and engagement cultures.
- There is a deep difference between doing quality for auditors and living quality intrinsically.
- Everyday choices like stopping the line or how bad news is received reveal the real culture.
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