graph TD
A["⚖️ Two Modes of QMS"] --> B["📋 Compliance-Driven"]
A --> C["🌱 Culture-Driven"]
A --> D["🔎 Distinguishing Indicators"]
B --> B1["✅ Pass Audits and Keep Certificates"]
B --> B2["💰 Seen as Cost of Business"]
C --> C1["🏗️ Standard as Scaffold"]
C --> C2["🏆 Learning and Excellence"]
D --> D1["📣 How NCs Are Reported"]
D --> D2["🗣️ How Leaders Speak Off-Script"]
A --> E["🔀 Migration Between Modes"]
style A fill:#4A90E2,color:#fff,stroke:#333,stroke-width:2px
style C fill:#7ED321,color:#000,stroke:#333,stroke-width:2px
style B fill:#FF6B6B,color:#fff
style D fill:#F5A623,color:#000,stroke:#333
style E fill:#50E3C2,color:#000
Flashcards
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Key takeaways
- A compliance-driven QMS aims to pass audits and avoid nonconformities, treating the standard as a cost.
- A culture-driven QMS uses the standard as a scaffold for learning, customer focus, and excellence.
- How nonconformities, audits, and improvement ideas are handled distinguishes the two modes.
- Identically certified organizations can have radically different quality outcomes.
- Migrating from compliance-driven to culture-driven requires deliberate effort and leadership.
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